WHY are some establishments not service and customers-oriented?

When you complain about defective products or poor and lousy service, you would be lucky to receive a sincere and gracious attention. Sometime you hear comments that make you feel like an unreasonably “makulit” customer.

I have yet to meet someone who can honestly say that he has never encountered unsatisfactory service in CDR-KING, or has never come across a product that disappointed him.

Several customers have told this writer of the same problem but they paid no attention.

This was also experienced last week by my Kumpare Vir, a certified public accountant. He tried to return an item he bought from CD-R king, a store for all your computer parts and enhancement accessories at Robinsons Place Iloilo, because it has a problem. Without any clear explanation, he was told that the item couldn’t be replaced.

CD-King has clearly breached their own offer for customers of 7 days warranty for defective items and 3 months warranty service on selected items. The item was in my kumpare’s possession for less than two days but they would not replace it.

An altercation went on between my Kumpare Vir and its sales attendant. He was looking for the manager but he was told that he was not around.

“Ang malain basi ang baisay magkadto sa lampusanay.”

In another case, my Kumpare Syd, a laptop specialist, owner-manager of Compulink computer repair services, in less than 24 hours also brought for exchange the USB stick he bought from CD-R king because it couldn’t work. He expected that the store would appease them because of the warranty card and official receipt he presented.

But he hardly convinced the alien owner.

It seems that CDR King has the policy of “No Return, No Exchange.” Is it fair? Can you please give us some clarifications?

Do we not have laws to protect us? What is the matter with our Department of Trade and Industry?

***

I have read a provision of the Civil Code of the Philippines which clearly provides warranties for hidden defects in the items we buy. There is also the Consumer Act of the Philippines (RA 7394), a law that seeks to address the rights and needs of consumers.

It also states that in the sale of goods, there is an implied warranty or condition as to the quality or fitness of the goods for a specific purpose for which it is being sold.

But the bigger task is for DTI Iloilo to prove how effective are they in implementing our laws in upgrading products and services.

DTI should investigate the CDR-KING if their stocks have passed the products standard quality check.

We won’t allow ourselves to be intimidated and bullied by alien merchandisers here.

12 Responses to “CDR-King sells defective products?”

• 1
  leiah
  September 16th, 2008 10:29

  all CDR-King outlets are like that, they won’t replace defective products… buti sana if they have computers to test the items before purchase, kaso wala naman… i’ve bought dvd-r and dvd-rw, from them ilang beses na here in QC, khet saang branch eh pare-pareho, it doesn’t work (or i was just not lucky to buy dvd-r/rw from cdr-king that functions)… buti na lng 5 pcs. lang pag bumibili ako, 3x na ko bumili but unfortunately, bigo pa rin ako… super panget talaga ng service nila… though mura lang ung most items nila, but in terms of consumer protection, wala sila nun.
• 2
  lito
  December 9th, 2008 21:24

  ganun din naman ung iba. tulad ng sa Octagon. Bumili me dun ng hard dish na 80 GB Seagate. One year warranty un. Tpos mga 2 mos ko pa lang nagagamit hindi ko na mainstallan ng OS. After mangyari bumalik me sa kanila aking ipinatroubleshoot. Nakita nila ung problem tapos naayos naman nila pero wala pa 1 mo. ko uli nagagamit. Naulit na naman ang problema. Hindi iyon pinalitan. Dapat sana palitan nila iyon. Ok ung 1 time na nasira pero ung pangalawa siguro tama na dapat nila palitan. Under warranty pa naman. Di na talaga me bumili sa kanila. sayang lang ung pinambili ko.
• 3
  Bong
  January 9th, 2009 07:29

  Don’t buy CD-R king products; its just a waste of money. Lahat ng mouse na binili ko for my internet cafe nasira within a month.
• 4
  Kelvin Yu
  January 12th, 2009 20:40

  you are not alone! join our anti CDRking facebook group!

  http://www.facebook.com/group.php?gid=27308432081
• 5
  shalimar
  January 16th, 2009 14:24

  if you consider yourself a wise buyer dont buy at cdr king because if you thought you can save some bucks on their cheap items unfortunately you just end up regretting on most of their defective items , mouse , usb , card reader, keyboard , memory card dvdr and cdr speakers mic etc . i should know based on experience . I used to buy those stuff for my internet shop then i end up replacing those items … di naman lahat to be fair kaso karamihan defective 4mouse 3 keyboards 6 headsets 3 memory cards 1 usb and three usb cable … ?SAYANG LANG PERA PAG NAG CDR KING KA sabi nila mura hayyyyyy mapapamura ka …..PUTIK!!!!!!!!
• 6
  voodoo
  January 23rd, 2009 15:17

  yup.. they sell defective products.. they shld. stop selling computer parts and stick w/ selling blank cds and dvds only.. nasunog ang 80 gig na hd ko dahil s defective power supply nila.. pinalitan ko n lng ng ibang product dahil ayaw ibalik ang pera ko pero the damage has been done sayang ang hd ko ayaw naman nila bayaran… payo ko lng s inyo wag n kayo bumili s cdr king..
• 7
  yxy
  February 6th, 2009 10:54

  agree ako sa mga comment nyo sa cd rking na yan..kasi yung ibabayad mo nga sa halagang kala mo mura,eh mukhang mapapamahal ka dahil na high blood ka na at yung akala mong nasave mong pera pambili lang pala ng gamot dahil sa sobrang pagtitimpi ng galit mo…grabe yung stress ko pagkatapos kong mabili yung item na binili ko..robinson iloilo branch kunyari nagkaroon sila ng system para mapadali ang service, wow hanep service daw yung de numero pero ang siste,2 lang yung nagaasist sa 100 customer na nagsisiksikan sa loob ng maliit na store., nahipuaan kana nadukutan kapa..ano sa tingin mo napamura ka nho! he he he..ibang mura bheee lhaaat chiiiing?

  customer: naku miss kanina pa yung numero ko hangang ngayun di mo pa tinatawag nauna pa yung 27 sa 22..(complaine sa incharge)

  incharge: hooy!(sigaw) LIHOG KO KAY O NUMBER NYO!!! (tell nya sa salesstaff)

  customer 2: hoy ka man! lihog ko sistema mong bulok!!!

  dhiba! ganda ng customer relationship, bunding!

  yun lang…

  pls. save ur money nalng dun sa worth it na item…

  tnx!
  yxy
• 8
  littleboyngqc
  February 12th, 2009 14:51

  ang susungit talaga ng mga yan. sa mga napuntahan kong cd-r king megamall,robinsons at eastwood parepareho lang mukhang mga hindi ata naligo maiinit ang mga ulo. nakabli ako ng vacuum nla ung usb based pinutukan ako sa kamay habang nililinisan ko laptop ko. buti naman sugat lang ang inabot ko. hindi nalang ako nag reklamo dahil mukhang mabunganga ung mga babae sa cd-r king
• 9
  elaine
  March 21st, 2009 18:52

  i also experienced that. bumili ako ng mic then sandali ko lang nagamit. mura nga sya pero defective.
• 10
  hater
  April 6th, 2009 13:02

  I have recently encountered a problem with the Wi-Fi router I bought from CD-R King. Apparently, they have a special hotline for those having problems with the installation of the said router.

  So I called the wireless assistance [(02) 666-4567] they posted on their website. I was on my best behaviour, I swear I was. The guy on the other line did not even ask for my name, isn’t that a protocol? So there, whatever, he made me do all of this stuff with my modem, laptop and wireless router wires. After some time, I have noticed the change on the tone of his voice. A somewhat annoying, and impatient tone that really ticked me off. I swear, ang bastos. Sarcastic pa ‘yung pagkaka-instruct. Alright, given that, I don’t know anything much about computers and I really need some special instructions, hindi naman reason ‘yun not to be patient diba? At as a Customer Service hotline person hindi ka dapat maging rude or magpakita ng kahit anong sign ng impatience toward the customer. Ang bastos kasi eh, alam mo yun.

  Mahal ba bumili ng manners? Mahirap bang magsabi ng ‘po’ at ‘opo’? They have the poorest service. Kung ikukumpara mo sa ibang computer gadget stores, sa kanila ang may pinaka bastos na crew and, what? Pinaka walang kwenta? Ang sad, sana kumuha man lang sila ng mga taong may manners.

  One more thing, I have also experienced the poor service of their stores. Hindi lang ‘yung sa service hotline. I have watched them make chismis of their boyfriends while watching a line of 5 people. How pathetic is that?

  (02) 666-4567 yung number ng hotline
  Nino – name ng nambastos na person
  and he has this supervisor who’s as stupid as him.

  I hope they all get their Karma someday.

  Love,
  Hater
• 11
  ManolBx
  April 14th, 2009 15:00

  Grabe. Their instructions for the WiFi bundle that they sell is fucking not understandable and incomplete. My pops spent 1300 for that and it is not used because we don’t know how to use it. Blame it on the shitty and incomplete instructions. The only thing it does is gathering dust and add to the clutter of my damn room.
  What a waste…
• 12
  eddie
  November 16th, 2009 10:48

  i have an experienced also with cdrking na yan, i bought an mp5 player. after overnight nashut down na. i lived far away from davao, worth 2 thou + ung unit. sayang naman . tapos occasional lang me makabalik, sinadya ko na lang e repalce buti na lang, kaya lang after 2 to 3 months nagpakita na ng problems, e hindi nman ganun ka rigid ang gamit. ang keys nasira na agad, until nagshut down ulit. pray ko lang e accomodate nila if magparepair ako dun, re install lang sana ng firmware.

Leave a Reply