WHY are some establishments not service and customers-oriented?

When you complain about defective products or poor and lousy service, you would be lucky to receive a sincere and gracious attention. Sometime you hear comments that make you feel like an unreasonably “makulit” customer.

I have yet to meet someone who can honestly say that he has never encountered unsatisfactory service in CDR-KING, or has never come across a product that disappointed him.

Several customers have told this writer of the same problem but they paid no attention.

This was also experienced last week by my Kumpare Vir, a certified public accountant. He tried to return an item he bought from CD-R king, a store for all your computer parts and enhancement accessories at Robinsons Place Iloilo, because it has a problem. Without any clear explanation, he was told that the item couldn’t be replaced.

CD-King has clearly breached their own offer for customers of 7 days warranty for defective items and 3 months warranty service on selected items. The item was in my kumpare’s possession for less than two days but they would not replace it.

An altercation went on between my Kumpare Vir and its sales attendant. He was looking for the manager but he was told that he was not around.

“Ang malain basi ang baisay magkadto sa lampusanay.”

In another case, my Kumpare Syd, a laptop specialist, owner-manager of Compulink computer repair services, in less than 24 hours also brought for exchange the USB stick he bought from CD-R king because it couldn’t work. He expected that the store would appease them because of the warranty card and official receipt he presented.

But he hardly convinced the alien owner.

It seems that CDR King has the policy of “No Return, No Exchange.” Is it fair? Can you please give us some clarifications?

Do we not have laws to protect us? What is the matter with our Department of Trade and Industry?

***

I have read a provision of the Civil Code of the Philippines which clearly provides warranties for hidden defects in the items we buy. There is also the Consumer Act of the Philippines (RA 7394), a law that seeks to address the rights and needs of consumers.

It also states that in the sale of goods, there is an implied warranty or condition as to the quality or fitness of the goods for a specific purpose for which it is being sold.

But the bigger task is for DTI Iloilo to prove how effective are they in implementing our laws in upgrading products and services.

DTI should investigate the CDR-KING if their stocks have passed the products standard quality check.

We won’t allow ourselves to be intimidated and bullied by alien merchandisers here.

One Response to “CDR-King sells defective products?”

• 1
  leiah
  September 16th, 2008 10:29

  all CDR-King outlets are like that, they won’t replace defective products… buti sana if they have computers to test the items before purchase, kaso wala naman… i’ve bought dvd-r and dvd-rw, from them ilang beses na here in QC, khet saang branch eh pare-pareho, it doesn’t work (or i was just not lucky to buy dvd-r/rw from cdr-king that functions)… buti na lng 5 pcs. lang pag bumibili ako, 3x na ko bumili but unfortunately, bigo pa rin ako… super panget talaga ng service nila… though mura lang ung most items nila, but in terms of consumer protection, wala sila nun.

Leave a Reply